We've all been in conversations where something goes wrong. Sometimes we know how to get it back on track.

But sometimes we may be caught in having no idea how to guide it back to productive territory, or having an idea but lacking the confidence to act, perhaps for fear of making it worse.

If you find yourself in those latter circumstances, this course is for you.

What you will get from this course:

1. an examination of what stops us from doing something when things go awry
2. specific intervention strategies with examples of how and where they can be applied